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One person tells another, who tells another, who tells another and so on. You get the idea. Let’s see how to make that an actuality.
You have a great company and you provide the highest level of customer service. But as the old cliché says: "A happy customer tells a friend, an unhappy customer tells 10 friends." You don’t have to worry about the unhappy customer telling 10 friends because you always do a great job and keep your customers happy. But how do you increase the number of friends that your happy customers are sending your way?
Plain and simple: You are going to have to reward them.
The reason that happy customers don’t tell many other people about your service is because most customers EXPECT good customer service so the companies that provide it aren’t at the front of their mind. They have too many other things to worry about on a daily basis.
By starting a Customer Referral Program you will give your best customers a reason to want to tell other people about you. Offering discounts or special incentives to customers who refer another person or company to your business is a win-win situation.
You may have medical licensing boards or other ethics committees for your profession that restrict you from certain types of rewards and rightly so due to conflicts of interest that may arise. But you can always find something that you can do to reward your customers when they refer someone to you.
Here is an example of a Customer Referral Program for a Direct Mail Company and how it works:
“When you refer someone, and that person places an order, you will receive a $25 credit that can be used toward any of said company’s services.
Each time this happens you will receive the $25 credit and there is no limit, so feel free to go crazy referring your friends to us. If you refer enough people who become customers you could end up getting your next order FREE.”
When you set up your own referral program you will want to do two things:
First, make sure that the incentive you offer to your customers is in proportion to the price of what you are selling. If your least expensive service is $5000, then a $25 discount is probably not going to be enough to get them interested in spreading the word.
And secondly, you need to promote it. Make sure that your customers know
about the new reward program by:
1) Having your sales associates mention it whenever someone places an order.
2) Posting notices in your business if you have customer foot traffic.
and
3) Sending out announcements to your customer address list on a regular basis.
All of these things will help you to increase the number of customers that you receive through word of mouth, and at the same time help keep down your marketing costs. Is this a great idea or what?
Offering discounts or special incentives to customers who refer another person or company to your business is a win-win situation.
Reward the customers that reward you. One of the greatest compliments is when someone refers another or others to your business.
About the Author: Joy Gendusa founded PostcardMania in 1998, her only assets a computer and a phone. By 2004 the company did $9 million in sales and employed over 60 people. She attributes her explosive growth to her ability to choose incredible staff and her innate marketing savvy. Visit her website at http://www.postcardmania.com Distribution Source:
www.webmasterinfoandcontnet.com
The right direct mailing list targets people who want your product or service.
The direct mail mailing list is a key factor in a successful direct mail marketing campaign and a major point to consider in small business marketing strategies where marketing ROI (Return On Investment) is a key concern.
What really makes your direct mail marketing and advertising campaign successful?
The biggest single factor in the success of your direct mail marketing strategy is who you send your mailings to.
A. You need a list.
This can be:
1) a list of existing customers or prospects who have inquired as a result of any of your marketing efforts or
2) a list which you purchase or in some cases obtain for free.
B. The mailing list must contain the names of people who are likely to be interested in the benefits of your products or services.
Don’t try and sell beer to the Temperance Society or real estate to people who cannot afford it. You have to target your direct mail marketing efforts.
What kinds of lists are available?
C. The three basic kinds of lists that you can use are (you can use all three):
1. Your own list of prospects and customers. This is a list that you collected with your own personal marketing efforts. This is known as a house list. These people are most likely to respond to your offers, because they have responded in the past.
2. A response list is a list of people that have actually done something. They have either purchased something from the people who put together the list or inquired in response to some offer or asked to be on the list. They have some level of interest in the topic or purpose of the list.
These people have not previously responded to you, but they have responded to someone in a related area (if you have purchased a correctly targeted list) so you know they are at least warm.
This is a direct mail mailing list you can purchase from the owner of the list (such as a magazine or company) or a list broker.
3. A compiled list is a list of people who were selected to be on the list because they possess the characteristics that you asked the list broker to screen for.
Examples of characteristics used to target correctly may include age, sex, geographic location, income level, etc. These are more fixed characteristics than response list characteristics, which are behavioral characteristics.
Case study: California based Sun Pacific Mortgage’s Forest Tardibuono found a great way to get the right direct mail mailing list for his company which has a very successful direct mail marketing strategy based on postcards and direct mail mailing lists.
“The title companies give us the mailing labels free. I’ll tell them we want all the homeowners in 95401 which is a zip we get most of our business from. So they’ll give us the mailing labels of anyone who is a homeowner from that lists. It saves money on labels and mailing lists. They’ll even limit searches to specific categories such as all homeowners from that zip who got a loan from certain companies and they’ll do the search according to that so I can really target the public so that the mailing will be more effective.”
Mailing lists, correctly targeted, can make the difference in a mediocre promotional campaign to a wildly successful promotional campaign. It really just depends on what you are willing to have – success or mediocrity. So which is it?
About the Author: Joy Gendusa founded PostcardMania in 1998, her only assets a computer and a phone. By 2004 the company did $9 million in sales and employed over 60 people. She attributes her explosive growth to her ability to choose incredible staff and her innate marketing savvy. Visit her website at http://www.postcardmania.com
Source: www.webmasterinfoandcotnent.com